Refunds and Returns Policy

At Gaming Dreams Works, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• You must provide proof of purchase (e.g., receipt or order confirmation).

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• Refunds typically take 5-10 business days to process, depending on your payment provider.

Non-Returnable/Refundable Items

• Digital products such as downloadable games, software, and virtual goods.
• Items purchased during clearance or sale events.
• Gift cards and special promotional items.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with the details and we’ll assist you through the process.

Shipping Costs

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions about refunds or returns, feel free to reach out [email protected].